Terms and Conditions
These Terms and Conditions govern all services provided by Maids of New Jersey. By booking a service, accessing our website, or engaging with our company, you agree to the following terms.
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1. Services
Maids of New Jersey provides residential cleaning services in designated service areas within New Jersey. Services are provided based on the package selected at the time of booking.
All services are subject to availability.
We reserve the right to refuse service for any reason permitted by law, including unsafe conditions, inappropriate conduct, or misrepresentation of service needs.
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2. Booking and Payment
All services must be booked through our approved booking system.
Full payment is due at the time of booking unless otherwise stated.
We accept approved payment methods listed on our website. By submitting payment, you authorize Maids of New Jersey to charge the agreed amount.
If a payment is declined, we reserve the right to cancel the appointment.
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3. Pricing
Pricing is based on the information provided at booking, including property size, condition, number of bedrooms and bathrooms, and selected add-ons.
If the condition of the property differs materially from what was represented at booking, we reserve the right to:
• Adjust pricing before service begins
• Modify the scope of service
• Decline service
Upfront pricing is provided based on standard assumptions of maintenance-level cleanliness unless a deep clean is selected.
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4. Cancellations and Rescheduling
Clients may cancel or reschedule without penalty if notice is provided at least 24 hours before the scheduled appointment.
Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of up to 50 percent of the scheduled service price.
Same-day cancellations or no-shows may be charged up to 100 percent of the scheduled service price.
We reserve the right to reschedule appointments due to weather, illness, emergencies, or unforeseen operational issues.
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5. Access to Property
Clients are responsible for providing safe and timely access to the property.
If our team cannot access the property upon arrival, the appointment may be considered a no-show and subject to the applicable fee.
Clients must secure pets and ensure a safe working environment.
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6. Client Responsibilities
Clients agree to:
• Remove clutter to allow surfaces to be cleaned
• Disclose any hazardous conditions
• Inform us of fragile, high-value, or delicate items
• Provide accurate information during booking
We are not responsible for damage resulting from unstable, improperly secured, or pre-damaged items.
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7. Satisfaction Guarantee
If you are not satisfied with the service, you must notify us within 24 hours of completion.
We may, at our discretion, return to address specific areas of concern. Refunds are not guaranteed and are issued solely at our discretion.
We do not offer refunds for issues not reported within 24 hours.
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8. Limitation of Liability
To the fullest extent permitted by New Jersey law, Maids of New Jersey shall not be liable for:
• Pre-existing damage
• Normal wear and tear
• Damage resulting from faulty installation or improper maintenance
• Loss of cash, jewelry, or unsecured valuables
• Indirect, incidental, or consequential damages
Our total liability for any claim shall not exceed the amount paid for the service in question.
Claims for damage must be reported within 24 hours of service.
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9. Right to Refuse Service
We reserve the right to refuse or discontinue service if:
• The environment is unsafe
• There are biohazards or undisclosed hazardous materials
• There is aggressive behavior
• There are illegal activities present
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10. Independent Contractor Status
Cleaning technicians may be employees or independent contractors. All technicians are vetted and trained according to company standards.
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11. Website Use
All content on our website, including text, logos, graphics, and branding, is the property of Maids of New Jersey and may not be reproduced without written consent.
Unauthorized use of the website may give rise to legal claims.
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12. Dispute Resolution
Any disputes arising out of services provided shall be governed by the laws of the State of New Jersey.
The parties agree to attempt good faith resolution prior to initiating formal legal proceedings.
If litigation is required, it shall be filed in a court of competent jurisdiction within New Jersey.
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13. Force Majeure
We are not liable for failure or delay in performance due to circumstances beyond our reasonable control, including weather events, natural disasters, power outages, or government actions.
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14. Modifications
We reserve the right to update these Terms and Conditions at any time. Updated versions will be posted on our website.
Continued use of our services constitutes acceptance of the revised terms.
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15. Contact Information
Maids of New Jersey
Email: hello@maidsofnewjersey.com
Phone: 732-956-2383
Website: www.maidsofnewjersey.com